Returns & Exchange

Returns & Exchange Policy

We want you to love every purchase. If something isn't right, we'll make it right — simply and quickly.

Return Window

We accept returns and exchanges within 7 days of the date of purchase or delivery. To be eligible, the item must be:

What Can & Cannot Be Returned

Eligible for Return

  • Unopened toys in original box
  • Defective or damaged products
  • Wrong item received
  • Items that do not match description
  • Gift items (with gift receipt)

Not Eligible for Return

  • Opened or used products
  • Items without original packaging
  • Customised or personalised items
  • Items returned after 7 days
  • Consumables (batteries, etc.)

How to Initiate a Return

Follow these simple steps to return or exchange a product:


Refunds

Refunds are issued using the original payment method:

Please note: Original delivery/shipping charges are non-refundable unless the return is due to our error (wrong or defective item). Return shipping costs for outstation returns are the customer's responsibility unless the item is faulty.

Exchanges

Want a different size, colour, or product? We're happy to exchange within 7 days:

Damaged or Defective Items

If you receive a damaged or defective product, please:

Need to return something? 📦

We're here to make the process as smooth as possible. Message us and we'll guide you through it.