Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Personal identification: Name, phone number, email address
• Delivery information: Shipping address and delivery preferences
• Order information: Products purchased, order history, transaction details
• Communication data: Messages sent via WhatsApp or contact forms
• Account information: Login credentials if you create an account

We may also automatically collect certain technical data when you visit our website, such as your IP address, browser type, pages visited, and time spent on the site.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and manage returns/exchanges
• Communicate with you about your orders, promotions, and updates
• Manage your account and loyalty points
• Improve our website, products, and customer service
• Send you promotional messages (with your consent, and you may opt out anytime)
• Comply with legal obligations and prevent fraud

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share it only with:

• Delivery partners: To fulfill and track your orders (only name, address, phone).
• Payment processors: To securely handle transactions.
• Service providers: Trusted third parties who assist in operating our website (e.g., Firebase for data storage), bound by confidentiality agreements.
• Legal authorities: If required by law or to protect our legal rights.

4. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience:

• Essential cookies: Required for the site to function (e.g., cart, session).
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Preference cookies: Remember your settings and preferences.

You can disable cookies through your browser settings, though some features may not work as intended.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• Encrypted data storage via Firebase
• Secure HTTPS connections on our website
• Restricted staff access to customer data

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you not to share sensitive information unnecessarily.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete information
• Delete your personal data (subject to legal requirements)
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on your consent

To exercise any of these rights, contact us via WhatsApp or email and we'll respond within 7 business days.

7. Children's Privacy

Our website is intended for use by adults making purchases for children. We do not knowingly collect personal information directly from children under the age of 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we'll update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Store: City Point Shopping Mall, Calicut Road, Manjeri, Kerala 676121
• Phone / WhatsApp: +91 98953 13241
• Instagram: @miya_kids_manjeri